CityDost™ offers both free and paid services for users and vendors, including subscriptions, listings, and promotional features. This policy outlines the terms related to cancellations and refunds for such services.
For users, subscriptions can be canceled at any time; however, once activated, subscription fees are non-refundable. Users will continue to have access to subscription benefits until the end of the billing period.
For vendors, the platform provides a free forever plan along with paid options for listing enhancements, profile boosting, and promotional plans. Payments made for these services are generally non-refundable once the service has been activated.
In exceptional cases such as duplicate payments, technical errors, or issues directly caused by the platform, refund requests may be considered. All such requests are subject to verification and approval by the CityDost™ team.
Approved refunds will be processed within 4–5 working days from the date of confirmation. The refund will be credited through the original payment method or as deemed appropriate by the platform.
For any refund or cancellation-related queries, users and vendors can contact [email protected] for assistance.